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General terms and conditions of sale and delivery Monuite GmbH

Deliveries or collections in Monuite GmbH are made exclusively on the basis of the following conditions, the content of which is deemed to be accepted when the order is placed and in particular when our offers, order confirmations or invoices are accepted. Special agreements require the written form


Our prices exclude VAT from our warehouse. We expressly reserve the right to change prices and assortment. Orders will be delivered at the valid daily prices without further enquiry. Our prices are in SFR.


These terms and conditions and terms of delivery are effective immediately. Older conditions hereby lose their validity.


The minimum order value is 0 CHF. The minimum quantity per product is one sales unit. For larger quantities or annual contracts, please inquire directly. There are NO separate surcharges for small quantities.


Monuite GmbH reserves the right to exclude individual payment methods for the customer. This applies in particular to purchases on account, which we can only offer to customers whose creditworthiness has been verified due to a positive check. Our invoices are payable net within 14 days of the invoice date at the latest. We reserve the right to charge default interest and expenses for late payments. In the event of default, we will take legal action.

Shipping, freight, postage, packaging

The following tariffs apply to third-party transport and postal items: from a net order value of CHF 250.– FRANKO domicile throughout Switzerland

Standard B Mail delivery, subject to current Swiss Post conditions.

Monuite GmbH guarantee packaging suitable for transport. The risk passes to the customer when the goods leave the warehouse, even in the case of carriage paid delivery.

Delivery time

Customer orders will be shipped within 3 days if they are stock items. A procurement time of at least 5 to 14 working days applies to non-stock products. The actual procurement costs will be charged for the procurement of these products. The prior sale is expressly reserved.


Our material deliveries are charged daily.


If there are any complaints, they must be reported to us in writing within 8 days of receipt of the goods. The customer is not entitled to any further claims.


Returns are only accepted after prior agreement and in the original packaging.
Non-stock products cannot be returned. In the case of returns of incorrect material or material ordered in excess, we charge 10% of the value of the goods, but at least 25 SFR for our activities. The transport costs of the return will also be charged.

Exchange of pallets

Pallets will only be taken back if they are in good condition according to the EURO standard (EURO pallets). We charge defective pallets and pallets that are not returned or exchanged at cost price.

Place of jurisdiction

Swiss law applies to the contractual relationship. Place of jurisdiction is Luzern.
Monuite GmbH Neustadtstrasse 8a 6003 Luzern

See also our Contact information.